NEW SPACE

Return & Refund Policy

  1. Return & refund application needs to be filed within 30 days from the delivered date.
  2. We support order cancellation before shipping.
  3. We don’t accept non-defective remorse returns.
  4. If the item was delivered damaged or defective, you do not need to return them.
  5. We can offer warranties to retailers in 30 days after the purchase of goods.

Delayed in transit/No tracking info.

If there is no update of the tracking info for more than 10 business days (from the time in the logistics website tracking info), the buyer shall contact us for a solution. Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.

Destroyed in transit

If the order is damaged in transit, i.e. tracking showing damage occurred during transit, the buyer can request refund with the screenshot of tracking as a proof.

Returned to sender(except case: wrong shipping address left on orders)

If tracking shows the order returned to sender, the buyer can request a full refund or a redelivery.

Delivered but not received

If the transit time exceeds the estimated delivery time by 10 days or more and the supplier fails to provide proof of delivery, the buyer shall contact us.

Damaged or Broken, Stains/Minor scratch/Poor quality, etc., Not as described (size/color/style), Wrong item received, Missing Item/accessories

Important Notice

1.For after-sales issues, retailers should file a return & refund application within 30 days from the delivery day.
2.We support order cancellation before shipping.
3.We don't accept non-defective remorse returns.
4.We can offer warranties to retailers within 30 days.

Service Policy for Other Refund Reasons

1.Logistic Issues

Delayed in transit/No tracking info.

If there is no update of the tracking info for more than 10 business days (from the time in the logistics website tracking info), the buyer shall contact us for a solution. Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.

Destroyed in transit

If the order is damaged in transit, i.e. tracking showing damage occurred during transit, the buyer can request refund with the screenshot of tracking as a proof.

Returned to sender

If tracking shows the order returned to sender, the buyer can request a full refund or a redelivery.

Delivered but not received

If the transit time exceeds the estimated delivery time by 10 days or more and the supplier fails to provide proof of delivery, the buyer shall or contact us.

2.Quality Issues

Damaged or Broken, Stains/Minor scratch/Poor quality, etc., Not as described(size/color/style), Wrong item received, Missing Item/accessories


If the buyer receive damaged item ,please provide photo and the communicate email and refund screenshot to us, then will make compensation
when the buyer received the package and find product have quality issues, he/she can provide the photo let us check it first ,we can send replacement or make some compensation(we can not accept return damaged item(we can send replacement for damaged part) ,if there is missed part(we can send missed part) or the buyer do not like it and want to return ,we also can not accept it ,if the buyer insist return item ,they need to make sure it arrived in good condition ,we will not provide RETURN LABLE ,when we receive the item in good condition ,we will refund part of the payment ).

Refunds

Refunds will be processed within 10 days after we receive your package.
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